Not one.[contact]Routed by subject.
Same day for customers.
The subject line is pre-filled, so an urgent payment is not queued behind a partnership pitch.
New business
Opening an account, pricing for your volumes, whether we reach a corridor you need, migrating off an existing provider.
[email protected]Existing customers
A payment that has not arrived, a card that declined, a document rejected in verification. Include the reference ID if you have one.
[email protected]Compliance & diligence
Vendor diligence questionnaires, information requests about an account, and anything your own compliance team needs from ours.
[email protected]Press & partnerships
Media enquiries, and platforms or institutions wanting to build on the rails rather than buy an account.
[email protected]A first message with these gets a first reply that is useful, not a reply asking for them.
Bilitech LLC
30 N Gould St Ste N, Sheridan, WY 82801
Probably not. This is Rivet, the platform for registered companies. If your question is about your own personal account, card or transfer, the personal site and the in-app support chat will get you a faster answer than any address on this page.
Yes. The number below is answered during business hours, and we will book a call from any email thread if it is quicker than writing. For a new account, the 45-minute scoping call is usually the most efficient first conversation.
Email the existing-customers address with the reference ID and the destination. That is enough to trace it without a round of clarifying questions, which is where most of the delay in a support thread actually goes.
We are a remote team across several countries, so there is no counter to walk into. The registered addresses of both operating entities are below and on every invoice, and we will meet in person where it genuinely helps a deal or a diligence process.